Terms and Conditions

Medical Acknowledgement & Client Responsibility

Welcome to Sielu. By booking an appointment or purchasing products/services with us, you agree to the following Terms & Conditions:

Sielu provides skin, beauty, and wellness treatments in a professional and safe environment.
Treatments are performed by qualified professionals following industry guidelines.
Clients must disclose any relevant medical conditions, allergies, or medications before treatment. Sielu is not liable for any adverse reactions resulting from withheld information.

A deposit is required to secure all appointments. Deposits are deducted from the final treatment cost on the day of service.
Deposits are non-refundable for cancellations made within 24 hours or for no-shows.
If you are more than 15 minutes late, your appointment may be shortened or rescheduled, and the deposit may be forfeited.

We require at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations with less than 24 hours’ notice or failure to attend will result in loss of deposit.
Repeated cancellations or no-shows may result in refusal of future bookings.

Promotions cannot be combined with other offers unless stated otherwise.
All promotional offers have an expiry date and must be used within the specified time.
Sielu reserves the right to withdraw or change promotions at any time.

Gift cards are available in-store and online.
Valid for 3 years from the purchase date, in accordance with Australian Consumer Law.
Gift cards are non-refundable and cannot be exchanged for cash.
Lost or stolen cards cannot be replaced.
Gift cards must be presented at the time of redemption.
Can be used towards treatments or retail products unless otherwise specified.

We do not offer refunds for change of mind on services or products.
Skincare products may only be returned or exchanged if faulty or defective, in accordance with Australian Consumer Law.
Refunds are not available on gift cards or deposits.

Certain treatments may not be suitable for clients with specific health conditions or during pregnancy. Please inform us of any conditions when booking.
Sielu reserves the right to refuse treatment if it is deemed unsafe or inappropriate for the client.

While we take every precaution, Sielu is not liable for any injury, loss, or damage that may occur during or after treatments unless caused by negligence on our part.
Results vary from person to person and cannot be guaranteed.

All client information is kept confidential and handled in accordance with the Privacy Act 1988 (Cth).
We do not share personal information without consent.

By booking a treatment at Sielu, you acknowledge and agree to the following:

I have disclosed all relevant medical information, including but not limited to:
- Skin conditions or sensitivities
- Allergies
- Pregnancy or breastfeeding
- Medications (including topical, oral, and prescription drugs)
- Recent cosmetic procedures (e.g., injectables, chemical peels, laser)
I understand that failure to provide accurate medical information may result in adverse reactions, and Sielu will not be held responsible for any complications that arise as a result.
I understand that certain treatments may not be suitable for me based on my health history, and Sielu reserves the right to refuse or modify treatments for safety reasons.
I acknowledge that results vary between individuals and cannot be guaranteed.
I agree to follow all pre and post treatment care instructions provided by my therapist to achieve the best outcome and minimize risk.