Privacy Policy

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

Depending on the service you book, we may also collect information about your skin concerns, medical history, medications, allergies, pregnancy status and previous treatments. This helps us provide safe, appropriate treatments and tailor our recommendations to your needs

We don’t guarantee website links or policy of authorised third parties. We also collect booking and appointment information through our online booking system, including the date and time of your appointments and services received.

We also collect booking and appointment information through our online booking system, including the date and time of your appointments and services received.

Cookies and website analytics

We may use cookies and similar technologies on www.sielu.com.au to improve your experience on our website. You can choose to disable cookies in your browser settings, but this may affect how the website functions.

Sensitive Information

Sensitive information will be used by us only:

•    For the primary purpose for which it was obtained

•    For a secondary purpose that is directly related to the primary purpose

•    With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information may be stored in secure electronic client management systems and/or in paper client files. Electronic records are password‑protected and only accessible to authorised personel.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Sielu will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at either of the below:

info@sielu.com.au

0439 515 530